Shipping & Contact

【Shipping】

  • ALL SALES ARE FINAL
  • All orders will be shipped from the US using USPS every Monday morning
    • US 3-8 business days 
    • Canada 9-14 business days (Rotating CanadaPost Strikes may result in delays)
    • INTL 2+ weeks
  • Packaging
    • If your order includes in stock and preorder items, they will be shipped together after the preorder products are produced
    • Large Prints will be shipped in flat rigid mailers
    • Mini Prints, charms, and acrylic standees will be shipped in recyclable mailers
    • Sticker only orders will be shipped in stamped envelopes, no tracking
  • INTL I am not responsible for any VATs and custom fees
    • I will be accepting orders to the EU & Northern Ireland
      • Regarding GPSR policies, I have confirmed from multiple sources that these policies are not strongly enforced....
  • Please check the list of Unaccepted Shipment Countries before placing your order
    • If orders are placed from these countries, the transaction will be immediately cancelled and refunded
    • If I miss any orders shipped to these countries, you assume the risk of loosing your package

【Contact】

  • Please don't hesitate to contact me with your order number if you need any of the following:
      • Address updates
      • Change/add items to your order
      • Refund (prior to shipment only)
      • Questions!!
  • You can contact me through:
      • The Bigcartel contact page
      • Email: [email protected]
      • DMs @dixoterin on twitter, bluesky, instagram, and tumblr
  • If your order has missing and/or damaged items, please contact me within 2 weeks of your delivery date to sort out replacements/refunds. Requests made after this window will be disregarded.

Thank you for reading and all of your support!! Happy browsing!!